Air France on X: "For the fourth consecutive year, Air France has been awarded 5 stars in the APEX world ranking of the best airlines. Thank you for your trust!"
Yet you apparently don’t have a phone number where a customer can speak to a real live human when Air France leaves their luggage behind in France
How are you winning any awards? What kind of low budget airline doesn’t have a customer service phone number?
Lost baggage with this airline is Lost forever. BEWARE !! No need to waste time with their customer care as they don’t exist to help their customers . Well trained on giving world class Zero customer care experience . !! Maybe awarded for this .
You have lost my luggage and nobody at your airline is willing to give any kind of info on where my luggage was last loaded/offloaded! I need someone to reach out to me asap to follow up in my case ! Thanks !!